Privacy Policy
We are committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data.
1. Introduction
Hawiyat ("we", "our", or "us") operates https://hawiyat.org and provides virtual private servers (VPS) configured with our Platform-as-a-Service (PaaS). This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our services, and your rights in relation to that information. By using our website or services you accept the terms of this Privacy Policy.
2. Information We Collect
2.1 Categories of Data
Account & Identity
- • Name, company name, username
- • Email address and phone number
- • Registration and authentication data
Service & Usage Data
- • VPS configuration, deployment metadata
- • API calls, logs, telemetry and usage metrics
- • Support ticket content and diagnostic information
Payment & Technical
- • Billing details (invoices recorded in DZD)
- • Transaction and payment processor references
- • IP address, device/browser information
We do not knowingly collect special categories of personal data (sensitive data). If you provide such data inadvertently, contact us and we will delete it where required by law.
3. How We Use Your Data
Provide & Operate Services
We use your data to provision VPSs, manage your account, deploy your PaaS configurations, and maintain platform availability and performance.
Billing & Account Management
Process payments billed in Algerian Dinar (DZD), generate invoices, prevent fraud, and enforce our Terms.
Analytics & Improvement
Analyze usage to improve our products and services, detect abuse, and run diagnostics. Where required, analytics may be aggregated and pseudonymized.
Communications & Marketing
Send account notices, security alerts, and — with your consent where required — promotional communications. You may opt out of marketing messages.
Legal bases for processing include performance of contract, compliance with legal obligations, legitimate interests (for security, analytics and fraud prevention), and consent where required.
4. How We Share Your Data
We will not sell your personal information. We may share data with trusted third parties only to the extent necessary to operate the Service or comply with law.
Service Providers & Processors
Payment processors, hosting and data center operators, monitoring and security providers, and professional advisors under written agreements that require them to protect your data.
Legal & Safety
When required by law, to respond to lawful requests from public authorities, to prevent fraud, or to protect the rights, property or safety of Hawiyat, our customers, or others.
Cross-border transfers: where data is transferred outside Algeria we will apply appropriate safeguards, and we will inform you where the transfer requires notice or consent under applicable law.
5. Data Security
We implement reasonable technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.
- Encryption in transit (TLS) and at rest where applicable
- Access controls, role-based permissions and logging
- Periodic security assessments and incident response planning
If you suspect a data breach affecting your account, notify us immediately at privacy@hawiyat.org. We will investigate and notify affected persons and authorities as required by law.
6. Your Rights & Choices
Access
You may request a copy of personal data we hold about you.
Correction
Request corrections to inaccurate or incomplete information.
Deletion
Request deletion of your personal data where permitted by law and subject to our legal obligations (e.g., tax/accounting retention requirements).
To exercise rights, contact us at privacy@hawiyat.org. We may require identity verification before responding. If you are in Algeria you may also contact the national supervisory authority for data protection.
7. Data Retention
We retain personal data only as long as necessary to provide services, comply with legal obligations (including accounting and tax laws), resolve disputes and enforce our agreements. Typical retention periods include: account and billing records — up to 7 years where required for tax purposes; support logs and diagnostic data — up to 2 years; backup copies — limited and deleted as soon as feasible.
Specific retention periods may vary by jurisdiction and legal requirement; contact privacy@hawiyat.org for details about a particular category of data.
8. Contact Us
For legal notices or data protection enquiries send mail to: Legal Dept — Hawiyat, [street address], Algeria. Replace the placeholder with your registered address before publishing.